Refund policy

Alumni House Apparel

At Alumni House Apparel, we take pride in providing quality apparel, embroidery, monogramming, and custom products. Because many of our items are made specifically for each customer, please review our return and refund policy carefully before placing an order.

Custom & Personalized Items

All custom, personalized, embroidered, monogrammed, and made-to-order items are final sale and are not eligible for return, exchange, or refund.

This includes, but is not limited to:

  • Custom apparel

  • Embroidered items

  • Monogrammed items

  • Chapter apparel

  • Business apparel

  • Event merchandise

  • Personalized gifts

  • Special order products

Because these items are created specifically for you, we cannot restock or resell them.

Errors or Defects

If you believe there is an error with your order or you received a defective item, please contact us within 14 days of delivery at:

information@alumnihouseapparelllc.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

If the issue is determined to be the result of an error made by Alumni House Apparel, we will work with you to provide an appropriate solution, which may include a replacement, repair, store credit, or refund at our discretion.

In-Stock Items

In-stock items that have not been customized may be eligible for return.

To qualify for a return:

  • The item must be returned within 14 days of delivery

  • The item must be unworn, unused, and unwashed

  • Original tags must still be attached

  • The item must be returned in its original condition

Approved returns are subject to a 30% restocking fee. The restocking fee covers inspection, processing, handling, repackaging, inventory management, and administrative costs associated with returned merchandise.

Refunds will be calculated based on the item's purchase price, less the applicable restocking fee. Shipping charges, taxes, and other non-refundable fees are not eligible for refund.

Returned items that show signs of wear, washing, alteration, damage, or missing tags will not be eligible for a refund and may be returned to the customer at the customer's expense.

Refund Processing

Approved refunds will be issued to the original method of payment.

For eligible returns, the refund amount will reflect the original purchase price of the returned item(s), less any applicable 30% restocking fee, excluding shipping charges, taxes, and other non-refundable fees.

Once a refund has been processed by Alumni House Apparel, most financial institutions will post the refund within 5–10 business days; however, processing times vary by institution. Alumni House Apparel is not responsible for delays caused by banks, credit card companies, or payment providers.

The following items are not eligible for return or refund:

  • Custom apparel

  • Personalized products

  • Embroidered items

  • Monogrammed items

  • Clearance items

  • Final sale items

  • Gift cards

  • Special order merchandise

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an error made by Alumni House Apparel.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Shipping Delays

Once an order has been transferred to the shipping carrier, Alumni House Apparel is not responsible for:

  • Carrier delays

  • Lost packages

  • Weather-related delays

  • Delivery issues outside of our control

Shipping charges are non-refundable.

Order Cancellations

Custom orders may not be canceled once production has begun.

If you need to request a change or cancellation, please contact us as soon as possible. We will make every effort to accommodate your request; however, additional charges may apply if work has already started.

Refund Processing

Approved refunds will be issued to the original method of payment.

Once a refund has been processed by Alumni House Apparel, most financial institutions will post the refund within 5–10 business days; however, processing times vary by institution. Alumni House Apparel is not responsible for delays caused by banks, credit card companies, or payment providers.

Questions?

If you have any questions regarding your order, please contact us at:

information@alumnihouseapparelllc.com

We appreciate your business and thank you for choosing Alumni House Apparel. Our goal is to provide exceptional products, clear communication, and a positive customer experience from start to finish.

We appreciate your business and thank you for choosing Alumni House Apparel. Our goal is to provide exceptional products, clear communication, and a positive customer experience from start to finish.