Custom Order Policy

Custom Order Policy

Alumni House Apparel

At Alumni House Apparel, we take pride in creating custom apparel, embroidery, monogramming, and branded merchandise tailored to your unique vision. Because each custom project is made specifically for you, we ask that you carefully review the following policy before placing an order.

Requesting a Quote

All custom projects begin with a quote request.

To provide an accurate quote, we may request information such as:

  • Item type(s)

  • Quantity

  • Customization details

  • Desired completion date

  • Artwork, logos, or inspiration images

  • Shipping destination

Quotes are valid for 30 days unless otherwise stated.

Design & Proof Approval

For most custom projects, a digital proof will be provided for review and approval before production begins.

It is the customer's responsibility to carefully review:

  • Spelling

  • Names

  • Dates

  • Numbers

  • Colors

  • Placement

  • Design details

Once written approval is received, production may begin.

Alumni House Apparel is not responsible for errors that were present on an approved proof.

Production Timelines

Production times vary depending on:

  • Project complexity

  • Quantity ordered

  • Product availability

  • Seasonal demand

Typical production timelines:

Individual Custom Orders

3–6 weeks

Group & Bulk Orders

6–8 weeks

Some projects may require additional time.

Production timelines are estimates and are not guaranteed delivery dates.

Rush Orders

Rush production may be available depending on our current workload and material availability.

Additional fees may apply.

Contact us before placing your order to discuss rush options.

Customer-Supplied Apparel

In some cases, we may accept customer-supplied garments and accessories for embroidery or customization.

Please note:

  • Customer-provided items must be approved before production.

  • Not all fabrics and materials are suitable for embroidery.

  • We reserve the right to decline items that may not produce a quality finished result.

While every effort is made to handle customer-supplied items with care, Alumni House Apparel is not responsible for:

  • Manufacturer defects

  • Fabric irregularities

  • Dye migration

  • Shrinkage

  • Hoop marks

  • Damage resulting from the embroidery or decoration process

Payments

A deposit or full payment may be required before production begins.

Production will not begin until all required payments have been received.

Final balances must be paid before orders are released or shipped.

Changes & Cancellations

Changes requested after proof approval or after production has begun may result in additional charges and production delays.

Once production begins, custom orders may not be canceled.


Returns & Refunds

Because custom items are made specifically for each customer:

Custom Orders

All custom, personalized, embroidered, and made-to-order items are final sale.

Returns, exchanges, or refunds will not be issued unless an error was made by Alumni House Apparel.

In-Stock Items

In-stock items may be eligible for return in accordance with our Return Policy.

Shipping & Delivery

Shipping costs are determined by:

  • Package size

  • Weight

  • Destination

  • Shipping method selected

Once an order has been transferred to the shipping carrier, Alumni House Apparel is not responsible for:

  • Carrier delays

  • Lost packages

  • Weather-related delays

  • Delivery issues beyond our control

We Value Your Business

Every custom project is important to us. Our goal is to provide quality products, clear communication, and exceptional service from concept to completion.

If you have questions about your project at any point during the process, please contact us at:

information@alumnihouseapparelllc.com

Thank you for choosing Alumni House Apparel. We appreciate the opportunity to bring your vision to life.